Our comprehensive support services include:
- Exceptional Retail Services
- Excellent Wholesales Penetration
- Merchandising Expertise
- Storage Facilities & stock documentation
Exceptional Retail Services:
A true team, supported by strong customer first philosophy
Retail sector play an important role in pharmaceuticals market and the retail Unit channel is already working and takes the podium as Karachi number one retail services. With an alternate day booking & supply system to retail market, the Unit is at a vantage point to deliver retail sales services, providing customers with easy access to products in a highly efficient manner.
The retail Unit’s success is attributed to its team members, made up of a team of experienced and knowledgeable customer service assistants and sales personnel endeavoring to build long term customer relationships by offering quality services. The team’s efficiency is further enhanced with the deployment of a dedicated Call Center System, which improves business efficiency and ensures that customers receive timely assistance. A speedy delivery service system is also in place to benefit customers with the availability of our bookers & supplier at almost each & every chemist shop to full fill their demand timely. This coverage enables delivery of products to customers whenever and wherever needed.
Better & Better & Better...
Throughout the years, the Unit has built up an impeccable reputation and gained the trust of its clients. Never resting on their laurels, the Unit aims to expand its products and services variety and range, continuously placing the customer at the center of the decision-making process, remaining customer centric while providing superior service, quality and value.
As our reach & frequency is major strength, and we are getting about 80% share from retail segments by trained & well developed bookers & supplier. In retail segment we are covering following customers.
- Medical Store/Pharmacies/Chemists
- Medical Specialists
- Private Hospitals
- Medical Centers & Hospital
- General Medical Practitioners
- Child Specialist
- Supermarkets & Laboratories
Excellent Wholesales Penetration:
Wholesales are also play an important role in Pakistan Pharmaceutical market, and contribute more than 20% share. Karachi wholesales market is the largest wholesale market of Pakistan, and we proudly mentioned it our wholesales services are also exceptional. In wholesales market our dedicated booker & supplier are available all working days, and our specialized supply chain management system full fill all the requirement on daily basis.
We are working with a leading nutrition company from last so many years, and we have exceptional expertise in executing of merchandising activities, our dedicated merchandising team is working from last 3 years. Now under the umbrella o Burgeon Macrobiotics marketing team we will work more effectively to create synergetic effects.
Storage Facilities & Stock Documentation:
Our temperature control store and refrigeration facility is built in accordance with the requirements stipulated by the Drug Control Authority's Licensing Board.